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iCFD™ Audio Presentation
 Learn how to create an intelligent, personalized customer experience to increase customer satisfaction and loyalty. Dynamic Contact Center
 Learn how to manage fluctuating contact center conditions to optimize cost, quality and revenue objectives. IP Transformation Resource Center
Learn more about transitioning your contact center—at your own pace. Optimization Survey Results
 Find out how Contact Centers across the globe are optimizing efficiency, revenue and customer satisfaction. Increase Your Net Promoter Score
 Learn how companies are using contact center technology to provide better customer service and increase their company's Net Promoter Score (NPS). 		November 14
Genesys launches 2008 Customer Innovations Awards November 5
research firm cites Genesys as a “Strong Performer” for interaction-centric customer service solutions October 2
New global survey from the Economist Intelligence Unit and Genesys predicts major changes ahead to re-design the customer experience August 19
Genesys introduces next generation Genesys Voice Platform 8, software to improve the customer experience by integrating self- and assisted service August 19
Nuance and Genesys team to deliver customer care solutions through Genesys Voice Platform 8 		Taking Customer Service to the Next Level with SIP
This archive of our latest webinar shows how standards-based VoIP and SIP drive customer service efficiency and effectiveness, while enabling new applications and improving customer interactions. Put an End to Excessive Hold Times
In this archived webinar, learn how Costco uses its call center to build customer loyalty and how you can eliminate excessive hold times, give callers a host of options and make them brand champions. Piecing Together the Customer-Centric Jigsaw – Beyond the Contact Center
This archived webinar details how customer-centric business process alignment automates dynamic task distribution to the best available resource across departments, supports CRM/BPM coordination, and builds loyalty and revenues.

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